Booking Guide (How To Book)

Booking in 2 easy steps:

• Step 1: On a preferred hotel/resort clicking on a preferred room type.
• Step 2: Fill out your booking information and click "Send".
  - After that you will automatically receive your booking information at your email.
  - Please wait for us to check room availability and we will email you within 1-24 hours.

Step 1/2: On a preferred hotel/resort

Step 2/2: Fill out your booking information

Cancellation, Amendment, Late Check-in, Early Check-out, & No-show

• We do not charge you for all our services. You just pay for your chosen rooms.
• If you are outside Thailand, you will have credit card transaction fee charged by Thai bank when you pay for your booking and Western Union fee when we refund you.
• If you are in Thailand and have Thai bank account, there is no any charge.
• If you cancel, amend, check-in late, check-out early, or no-show, you will be charged as the policies of each hotel.
• Please email us at booking@ikohchang.com with your Booking ID.

Amendment

• Any changes to your reservation (check-in date, check-out date, number of rooms, room type, or others) is subject to the hotel's availability when changes is requested.
• Please email us at booking@ikohchang.com with your Booking ID 15 days prior to your check-in date.
• If total amount is less than your payment, we will refund you.

Late Check-in, Early Check-out, & No-show

• Most of hotels will not refund.
• Some hotels may refund you or give you some offers. Please talk directly to the hotel during your stay.
• If the hotel will refund you, please let the hotel call us at telephone number: 08 6530 0632.

Refund

In case of cancellation, amendment, or others we will refund you within 3-48 hours.

There are 4 ways of refund:

1. Refund to your credit card

2. Refund via Western Union for outside Thailand

3. Refund to your Thai bank account

4. Refund via Cardless ATM Service (Bank of Ayudhaya) everywhere in Thailand

1. Refund to your credit card

Period	Conditions
0-7 days after your payment	100% refund to your credit card We will inform THAIEPAY to refund you within 24 hours. THAIEPAY will take 1-3 days to proceed your refund. And you will receive refund to your credit card depending on the processing time of your credit card company.
8+ days after your payment	We cannot refund to your credit card because your payment is completed by Thai bank. We will refund you via Western Union or to your Thai bank account.
THAIEPAY is Thailand payment gateway authorized by Kasikorn Bank

2. Refund via Western Union for outside Thailand

• Western Union is international money transfer service.
• We will transfer money within 3-48 hours.
• You will receive money immediately. We will email you with information of Western Union. You can receive money at Western Union near you. Please check location near you at Western Union.
• When we transfer money via Western Union, the transfer fee is shown below.

3. Refund to your Thai bank account

• If you have Thai bank account, we will refund you within 3-48 hours.
• All Thai banks are accepted.
• No any charge.

4. Refund via Cardless ATM Service (Bank of Ayudhya)

• You can receive money ONLY at ATM (Bank of Ayudhya) everywhere in Thailand.
• Please look for ATM (Bank of Ayudhya) with YELLOW ATM machine.
• No need any ATM card or other cards.
• Watch on Youtube

How to receive money:

1. Go to ATM (Bank of Ayudhya)
2. Press "Cardless ATM Service"
3. Press "English" language
4. Press "Accept" conditions
5. Put sender's mobile number "0865300632" => Press "Correct"
6. Put recipient code "123456" => Press "Correct"
7. Put amount of money "1000" => Press "Correct"
8. Receive money => Finish

Note:

• There are only 3 required data as green text above.
  1. Sender's mobile number
  2. Recipient code (6 digits)
  3. Amount of money