FAQ (Frequently Asked Questions) How to reserve hotel/resort room (Reservation/Booking Process) - How to reserve hotel/resort room?
- Can I reserve rooms by phone or fax?
- Can I directly reserve rooms through the hotels/resorts?
- What if the hotels/resorts that I selected are not available?
- What is the latest time that I can make my reservation?
- How far ahead can I book? Can I book 12 months in advance?
- Can I specify my room preferences (preferred floor, non smoking room, etc)?
- How do I make a reservation for someone else?
- What happens to my hotel booking if my flight is delayed
Confirmation of my hotels & resorts reservation - What happens when I make a reservation?
- What sort of acknowledgement will I receive when I book a hotel room?
- What is a Confirmation Voucher?
- How do I know if my hotel reservation is confirmed?
- Do I need to confirm my booking with the hotel directly?
- How long does it take to get a confirmation?
Children Policy - Do children receive discounted rates?
- How much is charged for children staying with their parents?
- Do hotels have minimum age requirements?
Prices & Payment - Are the rates the same for everyone?
- What credit / debit cards are accepted?
- My credit card number is correct, but the hotel is not accepting it. Why?
- Why is the price different to when I last checked?
- Is there any fee using our booking service?
Changing/Cancellation a reservation - What is your cancellation policy for hotel reservations?
- What are the Credit Card Refunds?
Website security & Privacy policy - How safe are my credit card details?
- What do you do with my personal information?
Miscellaneous - How do I get to the hotel/resort?
- Is there a hotel shuttle service to/from the airport?
- Is parking available? Free parking? Long-term parking?
- What is the different of room categories?
- What are the check in and check out times?
 - Is breakfast included?
- What about the special discounts?
How to reserve hotel/resort room (Reservation/Booking Process)1. How to reserve hotel/resort room? - On a preferred hotel/resort clicking on "Book" a preferred room type. - Fill out your booking information and click "Send". - After that you will automatically receive your booking information at your email. - Please wait for us to check room availability and we will email you within 1-24 hours. - If your chosen room type is available, we will email you the booking confirmation with the payment link. You just click on the payment link and pay via credit card or transfer money to our Thai bank account. - As soon as we receive your payment, we will send your booking information to the hotel. - After your booking is confirmed by the hotel, we will email you the hotel voucher for check-in. - And all booking processes are completed and finished. - You just print out the hotel voucher and present it to the hotel during check-in.
2. Can I reserve rooms by phone or fax? No, it is easier to make reservation online.
3. Can I directly reserve rooms through the hotels/resorts? No, the special rates listed are only available through our services. If you would like to make a reservation directly with the hotels/resorts you will need to contact them directly.
4. What if the hotels/resorts that I selected are not available? You will be notified via your email. We will do our best to suggest you alternative hotels/resorts.
5. What is the latest time that I can make my reservation? Even if we accept all bookings that are made on the check-in date, we can only guarantee bookings made at least 5 working days (not including Sun & Public holidays) before the check-in date (if the hotel has not already been fully booked). Any the earlier you book, the better chance you have to get a confirmed reservation.
6. How far ahead can I book? Can I book 12 months in advance? Normally you can book 12 months in advance. If you plan to go to Thailand during October - May, you should book more than 4 months in advance to guarantee that you have room that you need. If you book too late, you may not get needed room.
7. Can I specify my room preferences (preferred floor, non smoking room, etc.)? I would inform your special requests to the hotel but we cannot guarantee that your requests will be granted because they depend only on the hotel availability. The hotel staff will do their best to accommodate special requests.
8. How do I make a reservation for someone else? To complete a reservation for someone else, simply type in his or her name instead of yours for guest name. Use the billing address for the credit card you are using as the address. Don't forget to use your email address to receive your confirmation information.
9. What happens to my hotel booking if my flight is delayed? Please inform directly the hotel as any additional or no charge will only depend on the hotel policy.
Confirmation of my hotels & resorts reservation1. What happens when I make a reservation? After you submit a booking form, I would reply you by email with a booking confirmation within 24 hoursr or suggest you alternative solutions if the hotel has been fully booked.
2. What sort of acknowledgement will I receive when I book a hotel room? When the booking is confirmed by email and the payment is proceeded. Hotel vouchers will be sent to you by email and directly to the hotel which you made a reservation with. You will also be able to print your hotel voucher and present it to the hotel together with your passport when you check-in.
3. What is a Hotel Voucher? Once the room is confirmed, we will send you a hotel voucher by email detailing all the reservation and price conditions. We invite you to print out the hotel voucher to be kept and present at the time of your check-in.
4. How do I know when my hotel reservation is confirmed? After you receive a hotel voucher, all booking processess will be completed.
5. Do I need to confirm my booking with the hotel directly? No, only print out the hotel voucher and present it to the hotel together with your passport when you check-in.
6. How long does it take to get a booking confirmation? 24 to 48 hours except for special cases (during weekends, high season, or special events). It may sometimes takes only a few hours. We are trying our best to get back to you as soon as possible.
Children Policy1. Do children receive discounted rates? The policy regarding child reductions varies from hotel to hotel. Where these discounts apply, they are passed on to you.
2. How much is charged for children staying with their parents? Usually children under 10-12 years of age stay for free in their parent's room using the existing bedding. The age requirement differs depending on the specific hotel's policy. This may be listed on the Hotel Lodging page. The general policy concerning the charging of room an breakfast charges for children traveling together with their parents or family is as follows. Children more than 10-12 years of age are considered as adult by the hotel industry. Normal charges will apply both for the room and the breakfast. The child supplements will apply to children between the ages of 2 to 10-12 years (unless a different age range is specified). They only apply in twin or double rooms. Child supplements will not be available if the child age is not specified at the time of booking and we will charge for three adults in a triple room if this information is not supplied. Free cots for babies are only suitable for children under 2 years old (only for some hotels).
3. Do hotels have minimum age requirements? Please be aware that some hotels, foreign and domestic, may have minimum age restrictions or requirements when reserving a room. Please inquire with the hotel directly.
Prices & Payment1. Are the rates the same for everyone? Please note that rates quoted are only available for overseas guests and not permitted for local residents and citizens. Therefore, the hotel shall have the right to refuse OR reject the guests upon check-in if the guests are found out to be local residents and may be liable to pay a walk-in rate supplement upon check-in. This policy is from hotels, not from our policy.
2. What credit / debit cards are accepted? We currently accept the Visa, Mastercard, and AMEX credit cards.
3. My credit card number is correct, but it is not accepted. Why? There are a few possibilities: - Your information is not matched.
- The card expiration date precedes the reservation date.
- You have reached your credit limit.
- There is a computer error or communication error between credit card and my payment gateway.
4. Why is the price different to when I last checked? Price changes that may be made to reflect market conditions, the prices are shown in the currency requested by the user and these are subject to currency fluctuations. Therefore there may be slight variations in price on a daily basis that will reflect any movement in the currency exchange levels. Once a booking has been created however, the currency exchange rate for that booking is fixed as those at the booking creation date, even if further items are added to the booking. Disclaimer: Please note that the published prices on iKohChang.com may change at any time without notice.
5. Is there any fee using our booking service? There is no charge, no fee to use our booking service for room reservations and, in fact, you will usually save a lot of money by booking at our special rates (up to 75% discount on walk in rates).
Changing/Cancellation a reservation1. What is your cancellation policy for hotel reservations? If you cancel the reservation: - More than 7 days preceding your check-in date: attract USD 15 (banking fee + administration fee)
- 7 days or less preceding your check-in date: attract 1 night room charge or in case you stay only one night the full amount will be charged.
- Any policies dictated by the hotel will always supercede those stated here. In such case our Customer Service Agents will of course inform you clearly and completely. Otherwise it will follow the cancellation policy.
- Any Amendment will be charged for 10% of the difference, in case the new amount is lower.
2. How about the Credit Card Refunds? Please note that refunds will be made in the form of a credit to your card account or money transfer. All credit card refunds will be processed in a timely manner. The refunds process is dependent on your billing cycle with the credit card company. Once the refund instructions leave our office it can take anywhere from 15-45 working days for the proceeds to arrive in your account. For more information of the refund, feel free to contact to our accounting department by email accounting@ikohchang.com.
Website security & Privacy policy1. How safe are my credit card details? For secure online payment, we use Secure Socket Layers (SSL) to ensure the privacy of the information provided to us.
2. What do you do with my personal information? We have the utmost respect for your privacy and security. We never divulge any information in our fully encrypted database account to anyone without your consent. Once you enter the reservations system to book a reservation, you are automatically taken into a secure booking engine that guarantees a safe and smooth transaction. We are very confident about the Internet security provided by Secure Sockets Layer protocol (SSL).
Miscellaneous1. How do I get to the hotel/resort? All hotels on iKohChang.com have a report that contains information relating to its location. It is your own responsibility to arrange travel to and from the hotel.
2. Is there a hotel shuttle service to/from the airport? You can easily find different kinds of Limousine Car Service at any airport. We do recommend you to use this service since it is the cheapest which is always available. Many hotels offer shuttle service to and from the airport. If it is offered, there may be a charge by the hotel for this service but it is often free for hotels close to the airport. Besides, some hotels have their own transportation service for additional transfer in the city.
3. Is parking available? Free parking? Long-term parking? Most hotels and vacation rentals offer free parking to their guests, although some may charge. Long-term parking is offered at the discretion of the property.
4. What are the different room categories? There are generally four different room categories, Standard, Superior, Deluxe, Executive. The actual differences between the bedrooms varies from one hotel to another, with executive being the highest standard of room. Single Room: A single room is designed to accommodate one person only. The room contains one single bed or twin bed.
Double Room: A double room is designed to accommodate two people only. The room contains one queen bed or king size bed or if not available a twin bed.
Twin Room: A twin room is also designed to accommodate two people only. The room contains two single beds or if not available a king size bed. Note that all kinds of room category are on request and depend on room availability.
5. What are the check-in and check-out times? Normal policy of hotels displayed on our web site is for check-in time from 2:00 PM (14:00) and the check-out time before Noon (12:00).
6. Is breakfast included? Price of most of hotels is included with breakfast. There are some hotels that price is not included with breakfast.
7. What about the special discounts? Our Special Internet Rates save your money because of the large number of lodging reservations we proceed. We are able to negotiate special rates with the properties directly. These rates are lower in most cases than the normal rates you could receive by contacting the property simply because of our buying power.
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