Payment Guide (How To Pay)

Payment via credit card in 3 easy steps

• Step 1: After you click on the payment link from your email, you will see your payment information and click on "Pay".
• Step 2: Click on "Confirm Order".
• Step 3: Fill out your credit card information via Secure Socket Layer (SSL).

Step 1/3: Your payment information

Step 2/3: On THAIEPAY click on "Confirm Order"

Step 3/3: On THAIEPAY fill out your credit card information

Some VISA and MasterCard will require a personal password
for Verified by VISA and MasterCard SecureCode

Cancellation, Amendment, Late Check-in, Early Check-out, & No-show

• We do not charge you for all our services. You just pay for your chosen rooms.
• If you are outside Thailand, you will have credit card transaction fee charged by Thai bank when you pay for your booking and Western Union fee when we refund you.
• If you are in Thailand and have Thai bank account, there is no any charge.
• If you cancel, amend, check-in late, check-out early, or no-show, you will be charged as the policies of each hotel.
• Please email us at booking@ikohchang.com with your Booking ID.

Cancellation

Green Season (1 Jun - 30 Sep):

• More than 15 days prior to your check-in date: no charge
• Less than 15 days prior to your check-in date: 1 night charge

High Season (1 Oct - 31 May):

• More than 30 days prior to your check-in date: no charge
• Less than 30 days prior to your check-in date: 1 night charge

Peak Season (15 Dec - 15 Jan):

• More than 45 days prior to your check-in date: no charge
• Less than 45 days prior to your check-in date: 1 night charge

Amendment

• Any changes to your reservation (check-in date, check-out date, number of rooms, room type, or others) is subject to the hotel's availability when changes is requested.
• Please email us at booking@ikohchang.com with your Booking ID 15 days prior to your check-in date.
• If total amount is less than your payment, we will refund you.

Late Check-in, Early Check-out, & No-show

• Most of hotels will not refund.
• Some hotels may refund you or give you some offers. Please talk directly to the hotel during your stay.
• If the hotel will refund you, please let the hotel call us at telephone number: 08 6530 0632.

Refund

In case of cancellation, amendment, or others we will refund you within 3-48 hours.

There are 3 ways of refund:

1. Refund to your credit card

2. Refund via Western Union for outside Thailand

3. Refund to your Thai bank account

1. Refund to your credit card

Period	Conditions
0-7 days after your payment	100% refund to your credit card We will inform THAIEPAY to refund you within 24 hours. THAIEPAY will take 1-3 days to proceed your refund. And you will receive refund to your credit card depending on the processing time of your credit card company.
8+ days after your payment	We cannot refund to your credit card because your payment is completed by Thai bank. We will refund you via Western Union or to your Thai bank account.
THAIEPAY is Thailand payment gateway authorized by Kasikorn Bank

2. Refund via Western Union for outside Thailand

• Western Union is international money transfer service.
• We will transfer money within 3-48 hours.
• You will receive money immediately. We will email you with information of Western Union. You can receive money at Western Union near you. Please check location near you at Western Union.
• When we transfer money via Western Union, the transfer fee is shown below.

3. Refund to your Thai bank account

• If you have Thai bank account, we will refund you within 3-48 hours.
• All Thai banks are accepted.
• No any charge.