Payment Guides

Payment via credit card in 3 easy steps

Step 1: After you click on the payment link from your email, you will see your payment information and click on "Pay".
Step 2: Click on "Confirm Order".
Step 3: Fill out your credit card information via Secure Socket Layer (SSL).

THAIEPAY is Thailand payment gateway authorized by Kasikorn Bank
Online payment system is absolutely safe and guaranteed by Kasikorn Bank using the Secure Socket Layer (SSL) protocol.
Some VISA and MasterCard cardholders are required to register a personal password to complete our online payment. Verified by VISA and MasterCard SecureCode protect your existing VISA and MasterCard with a personal password, giving you reassurance that only you can use your VISA and MasterCard online.
After your payment is completed, your credit card statement will be shown in the name "THAIEPAY".
iKohChang.com and iHotelThailand.com will not record any credit card data. Your credit card information is transmitted to the bank's data transmission system and is confidentiality guaranteed by Kasikorn Bank. Hence, guaranteeing no misuse of your credit card.

Step 1/3: Your payment information

Booking Guide - Step 1: On a preferred hotel/resort

Step 2/3: On THAIEPAY click on "Confirm Order"

Booking Guide - Step 1: On a preferred hotel/resort

Step 3/3: On THAIEPAY fill out your credit card information

Some VISA and MasterCard will require a personal password
for Verified by VISA and MasterCard SecureCode

Booking Guide - Step 1: On a preferred hotel/resort

Cancellation, Amendment, Late Check-in, Early Check-out, & No-show

We do not charge you for all our services. You just pay for your chosen rooms.
If you are outside Thailand, you will have credit card transaction fee charged by Thai bank when you pay for your booking and Western Union fee when we refund you.
If you are in Thailand and have Thai bank account, there is no any charge.
If you cancel, amend, check-in late, check-out early, or no-show, you will be charged as the policies of each hotel.
Please email us at booking@ikohchang.com with your Booking ID.

Amendment

Any changes to your reservation (check-in date, check-out date, number of rooms, room type, or others) is subject to the hotel's availability when changes is requested.
Please email us at booking@ikohchang.com with your Booking ID 15 days prior to your check-in date.
If total amount is less than your payment, we will refund you.

Late Check-in, Early Check-out, & No-show

Most of hotels will not refund.
Some hotels may refund you or give you some offers. Please talk directly to the hotel during your stay.
If the hotel will refund you, please let the hotel call us at telephone number: 08 6530 0632.

Refund

In case of cancellation, amendment, or others we will refund you within 3-48 hours.

There are 4 ways of refund:

1. Refund to your credit card
2. Refund via Western Union for outside Thailand
3. Refund to your Thai bank account
4. Refund via Cardless ATM Service (Bank of Ayudhaya) everywhere in Thailand

1. Refund to your credit card

Period	Conditions
0-7 days after your payment	100% refund to your credit card We will inform THAIEPAY to refund you within 24 hours. THAIEPAY will take 1-3 days to proceed your refund. And you will receive refund to your credit card depending on the processing time of your credit card company.
8+ days after your payment	We cannot refund to your credit card because your payment is completed by Thai bank. We will refund you via Western Union or to your Thai bank account.
THAIEPAY is Thailand payment gateway authorized by Kasikorn Bank

2. Refund via Western Union for outside Thailand

Western Union is international money transfer service.
We will transfer money within 3-48 hours.
You will receive money immediately. We will email you with information of Western Union. You can receive money at Western Union near you. Please check location near you at Western Union.
When we transfer money via Western Union, the transfer fee is shown below.

Transfer Amount (Baht)	Western Union Fee (Baht)
1 - 1,250	350
1,251 - 2,500	400
2,501 - 5,000	600
5,001 - 7,500	700
7,501 - 10,000	850
10,001 - 12,750	1,000
12,751 - 15,000	1,150
15,001 - 20,000	1,300
20,001 - 25,000	1,450
25,001 - 30,000	1,600
30,001 - 40,000	1,800
40,001 - 50,000	2,000
50,001 - 60,000	2,200
60,001 - 75,000	2,700
75,001 - 90,000	3,200
90,001 - 105,000	3,700
105,001 - 120,000	4,200
120,001 - 135,000	4,700
135,001 - 150,000	5,200
150,001 - 165,000	5,700
165,001 - 180,000	6,200
180,001 - 195,000	6,700
195,001 - 210,000	7,200

3. Refund to your Thai bank account

If you have Thai bank account, we will refund you within 3-48 hours.
All Thai banks are accepted.
No any charge.

4. Refund via Cardless ATM Service (Bank of Ayudhya)

You can receive money ONLY at ATM (Bank of Ayudhya) everywhere in Thailand.
Please look for ATM (Bank of Ayudhya) with YELLOW ATM machine.
No need any ATM card or other cards.
Watch on Youtube

How to receive money:

Go to ATM (Bank of Ayudhya)
Press "Cardless ATM Service"
Press "English" language
Press "Accept" conditions
Put sender's mobile number "0865300632" => Press "Correct"
Put recipient code "123456" => Press "Correct"
Put amount of money "1000" => Press "Correct"
Receive money => Finish

Note:

There are only 3 required data as green text above.
1. Sender's mobile number
2. Recipient code (6 digits)
3. Amount of money