Privacy Statement

We understand that making purchases online involves a great deal of trust on your part; we take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personally identifiable information you voluntarily provide us. (Personally identifiable information includes information that can be linked to a specific individual, such as name, address, phone number, or email address.)

As a visitor to our website, www.iKohChang.com, you have the right to understand our information privacy practices prior to providing iKohChang.com with any of your personally identifiable information.

What information we collect from you

iKohChang.com only collects personally identifiable information that you voluntarily provide to us.

When iKohChang.com collects personally identifiable information:

• Become an iKohChang.com member
• Complete a traveler profile
• Purchase travel
• Use the Travel Arranger service
• Participate in a survey, contest
• Contact iKohChang.com

How we use your information

iKohChang.com uses your personally identifiable information for the purposes of responding to and processing your requests for iKohChang.com travel products and services.

Who we share your information with

iKohChang.com will only share your personally identifiable information with our authorized service providers that perform certain services or functions on our behalf or as required by law. iKohChang.com does not sell or rent your personally identifiable information to anyone.

How you can control the use of your information

iKohChang.com provides you with choice and control over the collection and use of your personally identifiable information, as well as a means of updating, correcting, or removing any personally identifiable information stored in your customer profile.

How you can decide what marketing communications you'll receive

iKohChang.com provides you with the opportunity to specifically choose the promotional marketing communications you wish to receive from iKohChang.com.

For promotional email, this can be accomplished at any time by updating your preferences in My Profile. If you choose not to receive any of the promotional marketing services that iKohChang.com provides, then iKohChang.com will not send them to you.

How we protect your information

To protect the confidentiality of your personally identifiable information, iKohChang.com uses leading security technology and procedures.

Information collected about you

Traveler profile information

iKohChang.com collects the full name and contact number for a traveler when a travel reservation is made. We may also collect information about each traveler's preferences, including meal requests, seat selection, frequent flyer/hotel/car rental programs and membership numbers, and ticketing options. This information is stored in the My Profile area of a member's iKohChang.com account.

When someone other than yourself is accompanying you on travel purchased through iKohChang.com, we may collect personally identifiable information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing iKohChang.com with their full names, contact numbers, email addresses, and travel preferences, as they will be unable to directly access our systems to view or change any information you provide on their behalf.

Travel purchase information

iKohChang.com collects the billing address of the credit card that is used to purchase travel. We will not collect credit card information (card number, card type, cardholder name, and expiration date.)

Travel Arranger information

iKohChang.com offers you the ability to authorize others to make and purchase travel arrangements on your behalf and allows you to become an authorized Travel Arranger for other iKohChang.com members. If you elect to participate in this service, iKohChang.com will collect the email address of the person you are authorizing to make travel arrangements on your behalf or for whom you are requesting authorization to make travel arrangements.

Contests information

Occasionally, iKohChang.com may offer our members and site visitors an opportunity to participate in a contest. Information collected by iKohChang.com when you participate in a contest may include your full name, email address, and street address.

Surveys

iKohChang.com may offer our members and site visitors an opportunity to participate in surveys regarding their experience with our site. For our members, we may also send these surveys via email. You are under no obligation to respond to any survey, and you may unsubscribe from receiving these email surveys by following the unsubscribe instructions in any email survey you receive. Information collected by iKohChang.com when you participate in a survey may include your full name, email address, and street address.

Contacting iKohChang.com

iKohChang.com collects personally identifiable information such as your full name, Member ID, email address, and/or contact number whenever you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to iKohChang.com, or accessing your account.

Our partners

iKohChang.com has partnered with reputable third parties to offer our members and site visitors a variety of products and services. All travel services throughout iKohChang.com that are provided by a third-party partner are described as such. Although we only work with reputable third parties, our business partners may have different privacy policies and practices than iKohChang.com. We encourage you to review our business partners' privacy policies to further understand their procedures for collecting, using, and disclosing your information.

Other information we collect

Some information is collected automatically every time you visit iKohChang.com (e.g., cookies and computer information). In addition, information may be collected from other independent, third-party sources.

Cookies and other Web technologies

When you visit iKohChang.com we collect information about your computer and assign you a "cookie" (a small, unique identifier text file). You do not provide this information -- it is collected automatically as a means of supporting your visit to our site. This cookie does not contain any personally identifiable information. You can always choose to not receive a cookie file by enabling your Web browser to refuse cookies or prompt you before accepting a cookie. Be advised that, by refusing to accept a cookie, you will not be able to access many travel services and planning tools offered by iKohChang.com.

When you access the My Trips or My Profile areas of the iKohChang.com website, reserve or purchase travel, or use selected travel planning tools, iKohChang.com requires you to sign in as a member, using your Member ID and password. Once you sign in as an iKohChang.com member, we record the Member ID and the name on the member account in the cookie file on your computer. We may also record your password in this cookie file if you checked the box entitled "Save this password for automatic sign-in." Your Member ID, password, and the name on your member account is stored in the cookie file as encrypted data, so no one can view the information it contains by obtaining unauthorized access to your computer. Permanent cookie files remain on your computer's hard drive until you manually delete the file.

A cookie file may also be placed on your hard drive by iKohChang.com's third-party advertising companies. These companies may use aggregated statistics about your visits to this and other websites in order to provide advertisements about travel-related goods and services that you may be interested in. The information they collect does not include your personally identifiable information.

The third-party advertising companies may also employ technology that is used to measure the effectiveness of ads. This is primarily accomplished through the use of a Web beacon (a single-pixel GIF), which is placed on our site to collect anonymous information. They may use this anonymous information about your visits to this and other sites in order to provide advertisements about goods and services of potential interest to you. No personally identifiable information is collected during this process. The information is anonymous and does not link online actions to an identifiable person.

Computer information

iKohChang.com collects certain technical information from your computer each time you request a page during a visit to iKohChang.com. This information is collected from your computer's Web browser to enhance your experience on our site and may include your IP address, operating system, Web browser software (i.e., Internet Explorer, Firefox, Opera, Safari, Mozilla, or Netscape Navigator), screen resolution, and referrer website.

Information from other sources

To improve services and enhance personalization, we may periodically obtain information about you from other independent third-party sources and add it to our account information. Additionally, authorized iKohChang.com personnel may update your profile to accurately reflect any new profile information included in communications received from you.

Use of your information

Information collected on iKohChang.com may be used to:

• Register you as an iKohChang.com member
• Plan and purchase travel
• Notify you of travel changes through the Travel Alerts service
• Send marketing communications or surveys to you
• Respond to your questions or suggestions
• Improve the quality of your visit to our site

Member registration information

When you register to become a member of iKohChang.com, we use your information to create your member account. You will then receive a "Welcome to iKohChang.com" email that contains your Member ID and describes the benefits of using iKohChang.com for planning and purchasing your travel needs.

Travel planning and purchase

Information collected when you complete your traveler profile is used to confirm and process your travel reservation.

Travel alert notifications

In the event your travel plans are disrupted because of mechanical, weather, or carrier business conditions, iKohChang.com may send you an email notification to inform you of these conditions and help you make alternative travel arrangements.

Marketing notifications

As a registered iKohChang.com member, you may receive emails from us about special promotions, surveys, contests, flight specials, trip information, or other travel opportunities on iKohChang.com and its marketing partners. We may also use your email address or telephone number to contact you about changes to your purchased travel itinerary.

You may also receive postal mail notifications from us about special promotions, surveys, contests, flight specials, trip information, or other travel opportunities on iKohChang.com and its marketing partners. email or postal marketing notifications containing offers for our marketing partners will be sent by iKohChang.com on our partners' behalf.

Responses to your questions or suggestions

We will use your email address or telephone number to respond when you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to iKohChang.com, or accessing your account.

Improving the quality of your visit to our site

We collect certain information (e.g. travel information) based on your navigation of our site in order to better understand and serve our customers. This data allows us to streamline your ability to navigate the site and develop featured programs and content that will be of interest to our members and site visitors. No personally identifiable information is collected unless you explicitly provide it.

This information can also be used to display targeted advertisements. Advertisement information is taken from data you explicitly provide on the iKohChang.com website, such as a flight origin or destination. No personally identifiable information is used to deliver targeted advertisements.

Sharing your information

iKohChang.com does not sell or rent your personally identifiable information to anyone.

Service providers

To provide and process the services you request, iKohChang.com shares your personally identifiable information with our authorized service providers that perform certain services or functions on our behalf. We only share information about travel either reserved or purchased on iKohChang.com. Our service providers need information about your traveler profile to process and confirm your travel reservation. These service providers will disclose information about your traveler profile to hotel, airline, cruise, rental car, and other travel suppliers whose products you have purchased. Like any other travel agent, this information must be shared with our travel suppliers to confirm your reservation and travel preferences. Although iKohChang.com offers travel products from hotel, airline, cruise, rental car, and other travel suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any travel suppliers whose products you purchase on iKohChang.com. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.

iKohChang.com will occasionally share aggregated information with our service providers. This information does not contain any personally identifiable information and is used to develop featured programs and content that will be of interest to our members and site visitors.

Trusted business partners

In addition, we have partnered with various third-party websites to offer iKohChang.com travel services. These trusted third-party companies have added travel sections to their websites in order to offer iKohChang.com provided travel services. We will not share any of your personally identifiable information with these trusted third-party companies, even if you register on iKohChang.com through their websites.

Our obligations

iKohChang.com may be required by law to disclose information you have provided in obtaining our travel products or services. iKohChang.com may also disclose information against someone who poses a threat to iKohChang.com's interests (such as customer fraud) or whose activities could bring harm to others. In addition, it may be necessary for iKohChang.com to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.

Other websites

There are several places throughout iKohChang.com that may link you to other websites that do not operate under iKohChang.com's information privacy practices. When you click through to these websites, iKohChang.com's information privacy practices no longer apply. We recommend that you examine the privacy statements for all third-party websites to understand their procedures for collecting, using, and disclosing your information.

Communications from iKohChang.com

Members will receive communications from iKohChang.com when they:

• Sign up to become an iKohChang.com member
• Purchase travel
• Contact iKohChang.com with questions/suggestions
• Are asked to complete a survey about their experience on our site

Sign up to become an iKohChang.com member

When you sign up as a new iKohChang.com member, you will receive a "Welcome to iKohChang.com" email. This email contains your Member ID and describes the benefits of using iKohChang.com for planning and purchasing your travel needs.

Purchase travel

Each time you purchase travel through iKohChang.com, or change or cancel a confirmed travel reservation, you will receive confirmation of your travel itinerary via email. In the event that your travel plans are disrupted because of mechanical, weather, or carrier business conditions, iKohChang.com may contact you to inform you of these disruptions and help you make alternative travel arrangements.

Request customer support or submit questions/suggestions

When you request assistance with viewing your itinerary, we will respond to you via email or telephone.

Surveys

To help us improve iKohChang.com and serve you better, from time to time we may email surveys to you to learn more about your experience with our site. You are under no obligation to respond to these surveys, and you may unsubscribe from receiving them by following the unsubscribe instructions in any email survey you receive.

Changes to iKohChang.com Privacy Statement

This Privacy Statement was produced and posted on iKohChang.com on January 31, 2008. iKohChang.com reserves the right to modify or amend this Privacy Statement at any time and for any reason. If there are material changes to this statement or in how iKohChang.com will use your personally identifiable information, iKohChang.com will prominently post such changes prior to implementing the change.

Regardless of later updates, we will abide by the information privacy practices described in this Privacy Statement at the time you provided us with your information.

If you have questions about our Privacy Statement, please email us.